Installation & Services
A Full-Service Company
Rest assured that we can help with as little or as much of the process as you desire—from selection, to parts sourcing, full installation, and servicing.
Our Installation Process—What to Expect
(Timeline: 2-3 weeks.)
Generally, You can expect to see your new fireplace or appliance installed within 2-3 weeks of your product selection.
Here’s a general understanding of what to expect when you purchase a fireplace or other appliance requiring installation with us:
1. In-Showroom Consultation:
Your product selection begins in our showroom, where our knowledgeable salespeople will ask you questions to gain an understanding of your needs and desires, and then direct you to the appropriate products. Together, we’ll review installation requirements and budget.
2. In-Home Consultation:
Next, we’ll book an in-home consultation to review and verify all of the requirements that were outlined in the store. This is also the time to ask any questions that you might have thought of since your visit to our showroom. You will be provided with a written estimate after your in-home consultation.
3. Ordering your Product:
Once we’ve verified all details, we’ll collect a deposit, complete any paperwork, order your product, and create an installation schedule based on the expected delivery date.
4. Sourcing a Contractor
Should your installation require a contractor, Woodburner has a complete list of experienced contractors on whom we can call to help with your project, including brick and stone masons, chimney sweeps, general contractors, etc.
5. City Services & Utility Companies
Should your installation require a new utility service or increased service into your home, we can help to put you in touch with the right city department or companies for your installation, including propane companies.
As a full-service company, our permanent staff of certified technicians and gas-fitters is available to install:
- Fireplaces: Natural gas, propane, electric, wood-burning, and pellet-burning.
- Natural Gas Appliances: Cooking ranges, dryers, space heaters, and other gas appliances (with the exception of furnaces).
- Barbeques & Outdoor Kitchens: Natural gas, propane, electric, charcoal, and wood-burning.
- Outdoor Fireplaces & Firepits: Natural gas, propane, and wood-burning.
- Pool heaters: Natural gas, propane, and electric.
To provide you with the quickest, most reliable service possible, we offer maintenance and warranty service on all products we sell, as well as maintenance on all other makes.
Do you require a particular part for your fireplace or barbeque? We can help. Please complete our online “Request a Part” form.